Inclement Weather Cancellation/Refund Policy
To ensure the safety of our clients and staff during inclement weather, we have established the following policy. This policy outlines the procedures for cancellations and rescheduling appointments due to unsafe weather conditions. Clients are requested to call or email to cancel or reschedule appointments if inclement weather makes travel unsafe.
24-Hour Notice: For cancellations made at least 24 hours before the appointment, a full refund will be provided, minus a 4% non-refundable processing fee.
1 to 24-Hour Notice: Cancellations made between 1 to 24 hours before the appointment will receive a 50% refund.
Less than 1-Hour Notice: Cancellations less than 1 hour before the appointment are non-refundable but can be rescheduled with a $25 fee.
Waived Rescheduling Fee (1-24 Hours): The standard $25 rescheduling fee will be waived if the rescheduling request is made at least 1-24 hours in advance due to unsafe road conditions.
Less than 1-Hour Notice: Rescheduling requests made less than 1 hour before the appointment must pay a $25 rescheduling fee.
Our aim is to provide a safe and comfortable experience for all. We appreciate your understanding and cooperation with our Inclement Weather Policy.