Frequently Asked Questions
How Can I Schedule An Appointment?
You can schedule and appointment online or by calling our front desk at (828) 367-7280 daily between 9am - 9pm.
What Is Your Cancellation Policy?
We have a 24 hour cancellation policy that applies to all appointments scheduled. This means that a 24 hour notice must be provided to reschedule or cancel your appointment with no charge or a full refund. If a scheduled appointment is cancelled with less than a 24-hour notice, the cancellation fee is 100% of the service cost with no refund. If a scheduled appointment is cancelled with a 24 hour notice or more, the client will be offered a full refund or a credit will be applied to the clients account for future use.
If You Must Cancel An Appointment With Less Than 24 Hour Notice Due to COVID or Other Formally Documented Reasons, You May Pay A $25 Rescheduling Fee and Receive a Credit For The Cancelled Appointment Back On Your Account For Future Use. Unfortunately No Refund Will Be Provided.*
How Can I Cancel An Appointment?
You can cancel an appointment by calling our front desk directly between 9am-9pm daily. Cancellations must be communicated directly to the front desk by calling (828) 367-7280. If you have symptoms of COVID-19 or feel sick prior to a scheduled appointment, please call to cancel or reschedule your appointment.
How Early Should I Arrive to my Scheduled Appointment?
Clients should arrive 10 to 15 minutes before their scheduled appointment time to complete "Intake, Waiver and Client Preferences. If all required paperwork has been completed, clients may arrive 5 minutes before their scheduled appointment time.
Are Masks Required?
Yes. All clients must wear a mask when entering our spa location or at their scheduled out-call location when the therapist arrives, with the exception of being face down during a massage session. Masks are available by request at our spa location.
Will My Therapist Wear A Mask?
Yes. Our therapists and front desk staff are required to wear a mask at all times when at our spa location and at their scheduled out-call locations.
What Are Your Sanitation Policies?
Our front desk staff disinfects all high touch surface areas throughout our office daily between each client visit. Our therapists thoroughly disinfect our treatment rooms before and after every client session.
Should I Complete Any Forms Before My Appointment?
If you are a new client, we require you to complete both our "Client Intake Form" and "Client Liability Waiver". Both forms are emailed and texted to each client upon scheduling.